Refund Policy
Refund Policy for Dogwood Hub Advisory — cancellation, rescheduling, deposits, and refund eligibility for consulting engagements.
Overview
Dogwood Hub Advisory provides professional consulting services by appointment and project agreement. This policy explains when refunds, credits, or rescheduling apply.
Deposits
Structured engagements require a 40% deposit to confirm dates. Deposits reserve advisor time and cover pre-work preparation.
Cancellation by client
- More than 14 days before scheduled start: Full deposit refund minus a $75 administration fee, or full credit toward a rescheduled date within six months.
- 7–14 days before start: 50% deposit refund or 75% credit toward rescheduling within six months.
- Less than 7 days before start: Deposit is non-refundable. One reschedule date may be offered subject to availability, with a $150 rescheduling fee.
Cancellation by Dogwood Hub Advisory
If we cancel due to advisor illness or unforeseen conflict, you may choose a full deposit refund or priority rescheduling at no extra charge.
Scoping consultations
The paid scoping consultation fee ($220) is non-refundable once the session occurs. If credited toward a project that proceeds within thirty days, it is applied to the project invoice.
Work already started
For multi-week engagements (positioning reviews, readiness audits), if you cancel after work has commenced, fees for completed phases and documented hours are non-refundable. Partial refunds may apply only for clearly unstarted phases, at our discretion.
Deliverables delivered
Once final deliverables are sent and the balance invoice issued, project fees are non-refundable. Revisions covered by the engagement scope are handled under the engagement letter, not as refunds.
No-shows
Missing a scheduled session without notice forfeits that session fee. One rescheduled attempt may be offered with a $150 fee.
Non-refundable items
- Completed session time
- Third-party costs already incurred on your behalf (travel booked, transcription services)
- Deposits for cancellations within seven days of start
Refund method
Approved refunds are processed to the original payment method within 14 business days via bank transfer for Australian clients.
Rescheduling
Reschedule requests must be emailed to info@system-dogwoodhub.click with at least 48 hours notice where possible. Repeated reschedules may incur fees.
How to request a refund
Email info@system-dogwoodhub.click with your name, engagement reference, and reason for the request. We respond within five business days.
Disputes
If you believe a charge is incorrect, contact us before initiating a chargeback so we can resolve the matter directly.
Last updated: August 2025
Overview
Dogwood Hub Advisory provides professional consulting services by appointment and project agreement. This policy explains when refunds, credits, or rescheduling apply.
Deposits
Structured engagements require a 40% deposit to confirm dates. Deposits reserve advisor time and cover pre-work preparation.
Cancellation by client
- More than 14 days before scheduled start: Full deposit refund minus a $75 administration fee, or full credit toward a rescheduled date within six months.
- 7–14 days before start: 50% deposit refund or 75% credit toward rescheduling within six months.
- Less than 7 days before start: Deposit is non-refundable. One reschedule date may be offered subject to availability, with a $150 rescheduling fee.
Cancellation by Dogwood Hub Advisory
If we cancel due to advisor illness or unforeseen conflict, you may choose a full deposit refund or priority rescheduling at no extra charge.
Scoping consultations
The paid scoping consultation fee ($220) is non-refundable once the session occurs. If credited toward a project that proceeds within thirty days, it is applied to the project invoice.
Work already started
For multi-week engagements (positioning reviews, readiness audits), if you cancel after work has commenced, fees for completed phases and documented hours are non-refundable. Partial refunds may apply only for clearly unstarted phases, at our discretion.
Deliverables delivered
Once final deliverables are sent and the balance invoice issued, project fees are non-refundable. Revisions covered by the engagement scope are handled under the engagement letter, not as refunds.
No-shows
Missing a scheduled session without notice forfeits that session fee. One rescheduled attempt may be offered with a $150 fee.
Non-refundable items
- Completed session time
- Third-party costs already incurred on your behalf (travel booked, transcription services)
- Deposits for cancellations within seven days of start
Refund method
Approved refunds are processed to the original payment method within 14 business days via bank transfer for Australian clients.
Rescheduling
Reschedule requests must be emailed to info@system-dogwoodhub.click with at least 48 hours notice where possible. Repeated reschedules may incur fees.
How to request a refund
Email info@system-dogwoodhub.click with your name, engagement reference, and reason for the request. We respond within five business days.
Disputes
If you believe a charge is incorrect, contact us before initiating a chargeback so we can resolve the matter directly.
Last updated: August 2025